Responsible Gambling at Rivo
We want your time with Rivo to stay what it should be: entertainment, not a burden. This page explains the tools we offer, the signs worth watching for, and where to turn when gambling stops feeling like a choice. If you're reading this because something feels off, you're in the right place.
Why this matters
Gambling works as entertainment when you're in control of the time and money you spend. It stops working when the opposite becomes true — when you're chasing losses, hiding what you've spent, or feeling trapped by the next bet. Rivo runs on the principle that every player should be able to walk away whenever they choose, and the controls below exist to make that easier.
Signs that gambling is getting out of hand
These behaviours show up before the problem becomes obvious. If you recognise more than one or two, it's worth pausing:
- Spending more than you planned, or depositing again after telling yourself you'd stop
- Lying to family or friends about how much time or money you've put in
- Gambling to escape problems, boredom, or low mood rather than for enjoyment
- Chasing losses — betting more to try to win back what you've already lost
- Neglecting work, relationships or responsibilities because you're thinking about gambling or logged in
- Borrowing money, selling belongings, or using credit to fund your play
- Feeling anxious, irritable or restless when you're not gambling
Questions worth asking yourself
A short self-check, honestly answered, often settles whether you're still in control. There's no score here — each yes is simply worth noticing:
- Have you ever lied about how much you gamble?
- Do you gamble until your money runs out?
- Have you missed work, school or family time because of gambling?
- Has gambling caused arguments or damaged a relationship?
- Do you feel guilty or ashamed after gambling?
- Have you borrowed money or sold something to gamble?
- Do you gamble to escape worry, anxiety or depression?
- After losing, do you feel you must return as soon as possible to win it back?
Rivo's control tools
We provide several ways to limit what you spend, how long you play, and whether you can access your account at all. Each one is set by you and enforced by us.
Deposit limits
Rivo lets you cap the amount you can deposit over a fixed period — 24 hours or up to one week. Once you hit that ceiling, further deposits are blocked until the window resets. Set this to an amount you can afford to lose without it affecting rent, bills or savings.
Betting limits
You can restrict the size of individual bets during a period between 24 hours and one week. This stops a bad decision in the moment from wiping out your balance in a handful of spins or hands.
Loss limits
Fix the maximum you're willing to lose over a chosen timeframe. When that threshold is reached, you're locked out of further play until the period expires. This is the most direct brake available.
Time session limits
Set a cap on how long each session can run. Rivo will log you out automatically once the time is up, which removes the temptation to tell yourself "just one more hand".
Cool-down period
Freeze your account for a short break — anything from one hour to 48 hours. You won't be able to log in or place bets during that window, but your account stays open and no funds are affected. Use this when you need to step back without committing to a longer exclusion.
Self-exclusion
Contact our support team at [email protected] to stop gambling for a set period or indefinitely. The minimum period is one day; there's no maximum. During self-exclusion your account is locked, you can't deposit or bet, and we won't send you promotional material. Alternatively, you can opt for self-exclusion via the Curaçao eGaming form, which enforces a minimum period of six months and applies across multiple operators.
Transaction and gambling history
Check your full record of deposits, withdrawals, bets placed and outcomes. Seeing the pattern in black and white often settles questions you've been avoiding.
Practical limits that work
Generic advice doesn't help much. These strategies, drawn from what actually keeps people in control, do:
- Decide your total spend before you log in, and set a deposit limit to match it — don't rely on willpower once you're playing
- Never gamble with money earmarked for rent, bills, food or debt repayments
- Set a timer on your phone for 30 or 60 minutes and walk away when it rings, win or lose
- Don't chase losses — if you've hit your budget for the day, treat that as the cost of entertainment and stop
- Keep gambling separate from alcohol or other substances that weaken judgement
- If you're gambling to feel better when you're anxious, angry or low, that's the clearest sign to stop and talk to someone
Where to get help in the UK
Free, confidential support exists whether you're worried about yourself or someone else. You don't need to be in crisis to use these services — early help works better.
GamCare runs the National Gambling Helpline at 0808 8020 133, available 24 hours a day, every day of the year. The service is free from landlines and mobiles, and you don't have to give your name. GamCare also offers online chat, forums and one-to-one counselling. Visit gamcare.org.uk for all their resources.
BeGambleAware provides information, advice and direct links to treatment services across the UK. Their site carries self-assessment tools, budgeting guides and a directory of local support. Find everything at begambleaware.org.
GamStop is the UK's free national self-exclusion scheme. Register once and you'll be blocked from all UKGC-licensed sites for a period you choose — six months, one year, or five years. It's binding, immediate, and covers thousands of operators. Set it up at gamstop.co.uk.
Gordon Moody offers residential treatment programmes and online therapy for people whose gambling has become unmanageable. Their services are free at the point of use and designed for those who need intensive support. More information is available at gordonmoody.org.uk.
Blocking software
If setting limits inside Rivo isn't enough, install software that blocks access across all gambling sites and apps on your device. Gamban (gamban.com) works on computers, phones and tablets and can't be easily removed once active. BetBlocker (betblocker.org) is free, open-source and covers multiple platforms. Both remove the option to gamble before the impulse takes over.
Protecting minors
Access to Rivo is restricted to those aged 18 and over (18+). If you share a device with someone younger, use parental-control software such as Net Nanny or Qustodio to block gambling sites at the router or device level. Leaving an account logged in, or a payment method saved, creates a real risk — treat access to gambling the same way you would access to your bank account.
Gambling should be entertainment, not a chore. If it stops feeling that way, the tools and organisations above exist to help you take back control. For questions about your account or the limits available to you, contact our team at [email protected].
This site is for players aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.
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